Cancellation & Refund Policy
1. Cancellation Policy
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Order Cancellation:
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You may cancel your order within 24 hours of placing it. Please contact our customer support team at cancellations@sahelidresses.com with your order details.
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Orders cannot be canceled once they have been shipped.
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Refunds for Canceled Orders:
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If you cancel an order within the specified time frame, we will process a full refund to your original payment method within 7 business days.
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2. Refund Policy
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Eligibility for Refunds:
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We accept returns within 3 days from the date of delivery.
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To be eligible for a refund, the item must be unused, unwashed, and in its original condition with all tags intact.
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How to Initiate a Return:
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If you wish to return an item, please contact our customer support team at returns@ saheli.dresses21@gmail.com or phone no.9978853254
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Provide your order details and reason for the return.
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Return Process:
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Once your return request is approved, we will provide instructions for returning the product.
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You are responsible for shipping the item back to us.
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Refund Processing:
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Upon receiving the returned item, we will inspect it.
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If approved, we will initiate a refund to your original payment method within 7 business days.
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Exchanges:
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We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
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3. Contact Us
If you have any questions regarding cancellations or refunds, feel free to reach out to us at contact at saheli.dresses21@gmail.com or phone no.9978853254